FAQ

May I return an item?

An order is only complete once you are fully satisfied. Therefore, Oilily offers the option of returning items within 30 days of receipt. All you have to do is:
 
  1. Register your return
  • Register your return via shop@oililyworld.com.  You will receive a return label with which you can return the package via a UPS Access Point.
  1. Return the package
  • Ensure the items are clean and unworn, with all labels still intact.
  • Pack the items in the original packaging and include the completed return label.
  • Stick the UPS label on the package and hand it in at a UPS Access Point in your neighborhood.
  1. Return received
  • Your account will be credited with the purchase sum no later than 14 days after receipt of your package, less the postage costs of $45.
 
If you wish to exchange an item, we kindly ask that you first return the item. You can then place a new order on the webshop.